بخش بین الملل

دپارتمان بیماران بین الملل

دپارتمان بیماران بین المللی مرکز جراحی محدود و چشم نیکان

مرکز جراحی محدود و چشم پزشکی نیکان واقع در شمال شرق تهران درسال 1396 با رویکرد مشتری مداری و بیمارمحوری در کنار فرهنگ ارتقا مستمر کیفیت در خدمات سلامتی تاسیس گردید.

این مرکز دارای ۷ طبقه، شامل کلینیک چشم پزشکی و 3 اتاق عمل چشم پزشکی و اتاق عمل اگزایمر با بهترین تجهیزات پزشکی، جراحی های زیبایی، مرکز درمان ناباروری با ۲ اتاق عمل با انواع تجهیزات و برندهای معروف اروپایی و همچنین ۳۰ کلینیک دیگر مانند: قلب و عروق، ارولوژی، نورولوژی، ارتوپدی، گوش و حلق و بینی، زنان و زایمان، روانشناسی سلامت، داخلی، غدد و… می‌باشد. همچنین برای سهولت و تسریع در امر بهبود حال بیماران، خدمات پاراکلینیکی همچون مرکز تصویر برداری، آزمایشگاه، داروخانه، عینک فروشی و شنوایی سنجی را نیز در اختیار مراجعه کنندگان خود قرار داده است.

هدف پزشکان، مدیران و پرسنل این مرکز ایجاد فضای امن و آرام با تجهیزات پیشرفته برای مراجعه کنندگان در جهت بهبود حال آنها و کسب اعتمادشان می باشد.

Nikan Ambulatory Surgery Center

At Nikan’s International Patient Department, your well-being is our highest priority. We are committed to making every step of your medical journey as comfortable, safe, and reassuring as possible.
From your first inquiry to your return home, our dedicated team is here to provide personalized support, compassionate care, and seamless coordination, because every patient deserves to feel cared for beyond medical treatment.

International Patient Department (IPD)

The International Patient Department (IPD) at Nikan Ambulatory Surgery and Ophthalmology Center is dedicated to providing high-quality healthcare services to international patients through a team of qualified IPD specialists, experienced physicians, and healthcare professionals familiar with different languages and cultures.

Committed to facilitating access to medical care, enhancing the quality of patient services, and ensuring a safe and reassuring experience, our team supports international patients throughout their medical journey—from their initial inquiry to the completion of treatment and discharge.

Language Support and Effective CommunicationOur multilingual interpreters, proficient in Arabic, English, and Kurdish, facilitate effective communication between patients, physicians, and healthcare professionals. These services are designed to overcome language barriers, simplify access to medical care, and provide patients and their companions with greater comfort and peace of mind.
Personalized Assistance from Arrival to DischargeThe IPD coordinator is responsible for organizing and coordinating the admission process and overall arrangements for international patients. From the moment patients arrive in the lobby, they are welcomed and guided through the necessary procedures to ensure a smooth and comfortable experience.
Our dedicated team remains available throughout the treatment and discharge process, helping patients navigate each stage of their care with confidence and peace of mind.
A Culturally Sensitive Environment for International PatientsAt Nikan Ambulatory Surgery and Ophthalmology Center, we recognize the importance of respecting the cultural backgrounds and individual needs of international patients. Creating a welcoming environment that reflects their cultural preferences is one of the distinctive features of our services.
Our initiatives include providing access to international television channels in inpatient areas, displaying welcome signs in patients’ native languages, showcasing their national flags, and offering menus in Arabic and English featuring food options tailored to their nationalities and dietary preferences.
In addition, international food options and facilities to help patients exchange foreign currency into Iranian rials are available to enhance their comfort and convenience during their stay.
Protecting Patients’ Rights and Improving Service QualityTranslating hospital forms and documents into Arabic and English is an important step toward helping international patients understand their medical procedures and supporting their rights throughout the course of treatment.
To continuously evaluate service quality and identify patients’ needs and expectations, daily feedback is collected through various methods, including international patient satisfaction questionnaires, face-to-face interviews, and email communications.
Patient feedback is carefully reviewed, and corrective actions are pursued promptly to improve service quality, address concerns, and enhance patient satisfaction.
Continuous Medical Monitoring by the IPD PhysicianDaily medical visits by the IPD physician, together with the support of an experienced team of specialist and subspecialist physicians, are among the key measures taken by Nikan Ambulatory Surgery and Ophthalmology Center to maintain high standards of care and strengthen patient confidence.
This approach enables regular monitoring of patients’ conditions and promotes effective coordination among members of the healthcare team.
Medical Documentation and Continuity of CareUpon discharge, international patients receive an English-language invoice along with a medical report containing relevant information about their treatment.
These documents facilitate follow-up care and help patients continue their treatment in their home countries or at other healthcare facilities.
By providing essential medical information in an accessible format, we support continuity of care and effective communication between healthcare providers.
Post-Discharge Follow-Up and Continued SupportOur commitment to international patients does not end at discharge.
Through our follow-up team, we maintain communication with patients in their home countries and address their questions regarding recovery, post-treatment care, and the convalescence period. When necessary, additional guidance is provided to help patients better understand and manage their recovery.
This ongoing communication aims to support continuity of care, alleviate patients’ concerns, and reinforce their sense of confidence and reassurance throughout the recovery process.